Privacy Policy

SA Food Store is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Who We Are

SA Food Store
Owner: Spotted Giraffe Trading as “SA Food Store Germany”
Address: Ernsthoefer Str. 41, 64342 Seeheim‑Jugenheim, Germany
Email: hello@safoodstore.eu

We operate an e‑commerce store selling South African food items to customers across Europe.

2. Information We Collect

We collect the following types of personal information:

2.1 Information You Provide

When you place an order, create an account, or contact us, you may provide:

• Full name
• Shipping & billing address
• Email address
• Phone number
• Payment information (processed securely by third‑party providers)
• Order details and communication history

2.2 Automatically Collected Information

When you browse our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and tracking data (see Cookies section)

2.3 Payment Information

We do not store full credit card details.
Payments are securely processed through verified payment gateways offered on our site.

These processors handle your payment data according to their own security policies.

3. How We Use Your Information

We use personal information to:

3.1 Process Orders

• Fulfil and deliver your order
• Process payments
• Send order confirmations and shipping updates
• Manage returns or refunds

3.2 Customer Support

• Respond to your inquiries
• Provide account assistance
• Resolve delivery or product issues

3.3 Improve Our Services

• Analyse website traffic
• Improve product selection
• Optimize user experience

3.4 Legal & Security

• Fraud prevention
• Compliance with tax and accounting laws
• Protect our website and business operations

We never sell your information to third parties.

4. Sharing Your Information

Your personal data may be shared only with trusted third parties, including:

4.1 Shipping Partners

To deliver your order:

• DHL
• DPD

4.2 Payment Processors

For secure payment handling:

• PayPal
• Klarna

4.3 Service Providers

To operate our WordPress store:

• Hosting provider
• Email service provider
• Analytics tools (if enabled)
• Consent/cookie banner provider (e.g., Real Cookie Banner or similar)

All service providers are GDPR‑compliant.

5. Cookies & Tracking

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use the consent tool “Real Cookie Banner”. Details on how “Real Cookie Banner” works can be found at <a href=”https://devowl.io/rcb/data-processing/” rel=”noreferrer” target=”_blank”>https://devowl.io/rcb/data-processing/</a>.

  The legal basis for the processing of personal data in this context are Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

  The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

You can update or withdraw your cookie preferences at any time.

6. Data Storage & Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations (typically up to 10 years for tax purposes)
• Resolve any potential disputes

Account information can be deleted upon request.

7. Your Rights (GDPR)

If you are located in the EU, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to data use
• Request data portability
• Withdraw cookie or email consent at any time

To exercise your rights, contact us at hello@safoodstore.eu.

8. Returns & Refunds

Because SA Food Store sells food items, we follow strict handling rules.

8.1 Non‑returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened food products
• Perishable items
• Items damaged due to incorrect storage by the customer
• Items purchased past their best before date. All dates are visible for each product, please ensure you have noted these before checking out.

8.2 Return Eligibility

We may accept returns when:

• Products arrive damaged
• Products are incorrect
• You received an item you did not order

In these cases, please contact us within 7 days of delivery with photos of the issue, and we will:

• Replace the item, or
• Provide a refund

8.3 Refund Processing

Approved refunds will be processed back to your original payment method within 5–10 business days.

9. Security

We take data protection seriously and use:

• Secure HTTPS connections
• Encrypted payment processing
• Regular website updates
• Access‑restricted dashboards
• Trusted service providers

However, no online transmission is 100% secure. We encourage you to use strong passwords and keep your account details private.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, your personal data, or our store practices, please contact:

Email: hello@safoodstore.eu
Address: Ernsthoefer Str. 41, 64342 Seeheim‑Jugenheim, Germany